Cancellation & Wait Time Policy

At Hiluxlimo Services LLC, we value your business and strive to provide reliable, timely, and professional transportation services.

Contact Us: Hiluxlimoservices@gmail.com | 646-831-8717, 347-970-9156

Address: 2535 71st Street #2, East Elmhurst, NY 11370

Cancellation Policy

Important: Cancellations have specific charges based on timing

24 hours or more before pickup

No charge

Less than 24 hours before pickup

100% of total fare

Rescheduling Policy

Reschedule your ride with minimal fees

Up to 6 hours before pickup

$100 rescheduling fee

Within 6 hours of pickup

Considered cancellation - 100% fare charged

Wait Time Policy

Grace periods and wait time charges

First 15 minutes

Free (grace period)

After grace period (up to 1 hour)

$1 per minute

No show after 45 minutes

100% fare + wait time charges

Stops Policy

Additional charges for stops along your route

Stops along route or within 2 miles

$30 per stop

Stops outside route or outside city

$30 + $2 per mile

Additional Information

Airport Pickups

• Domestic flights: 30-minute grace period after landing
• International flights: 60-minute grace period after landing
• Wait time charged at $1/minute after grace period

Billing & Payment

• All prices exclusive of taxes
• 20% standard gratuity will be added
• 3.5% credit card fee applies
• Tolls billed at cost

Hiluxlimo Services LLC reserves the right to waive or modify fees under certain circumstances, such as verified flight delays, emergencies, or extreme weather conditions.

Thank you for choosing Hiluxlimo Services LLC.