Trupasko Services LLC d/b/a NYCHiLux Limo ("Company," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage our luxury transportation services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our services. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

a. Information You Provide Directly

• Full name, email address, phone number, and billing address
• Payment information (credit/debit card details processed via secure third-party payment processors)
• Pickup and drop-off locations, travel dates, and trip preferences
• Flight numbers and airport information for airport transfer services
• Account credentials (username and password)
• Communications you send us (email, chat, feedback forms)

b. Information Collected Automatically

• Device identifiers, IP address, browser type and version, operating system
• Pages viewed, links clicked, session duration, and referring URLs
• Geolocation data (with your permission) to enable live pickup location features
• Cookies, web beacons, and similar tracking technologies

c. Information from Third Parties

• Google Maps / Google Places API data used to process addresses and route information
• Payment processors (e.g., Stripe) may provide transaction status information
• Analytics providers may supply aggregated usage statistics

2. How We Use Your Information

• Service Delivery: To process bookings, assign drivers, send confirmations, and fulfill your transportation requests.
• Account Management: To create and maintain your customer account.
• Payments: To process transactions and send related invoices or receipts.
• Customer Support: To respond to inquiries, resolve disputes, and troubleshoot problems.
• Communications: To send booking updates, promotional emails or SMS, and service announcements (you may opt out of marketing messages at any time).
• Safety & Security: To verify identities, detect fraud, and comply with legal obligations.
• Improvement: To analyze usage patterns, diagnose technical issues, and improve our website and services.
• Legal Compliance: To comply with applicable laws, regulations, and lawful governmental requests.

3. GPS & Location Tracking

We may track the location of our vehicles and drivers in real time. This information is used solely for the purpose of dispatching, safety, and providing accurate arrival estimates to customers.

4. Sharing of Your Information

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• Service Providers: Third-party vendors who assist us in operating our platform (payment processors, mapping services, email delivery, analytics) are bound by confidentiality agreements.
• Drivers: Assigned drivers receive your first name, pickup location, drop-off location, and flight number (if applicable) to fulfill your booking.
• Business Transfers: If Trupasko Services LLC is involved in a merger, acquisition, or asset sale, your data may be transferred, subject to the same protections described herein.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process (subpoena, court order, or government request).
• Protection of Rights: To protect the rights, property, or safety of Trupasko Services LLC, our customers, or others.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Types of cookies we use:

• Strictly Necessary: Required for the website to function (session management, authentication).
• Performance / Analytics: Help us understand how visitors interact with our website.
• Functional: Remember your preferences (language, saved locations).

You may control cookies through your browser settings. Disabling certain cookies may affect functionality. We do not currently respond to "Do Not Track" signals.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Booking records may be retained for up to 7 years for accounting and legal compliance purposes. You may request deletion of your account data at any time (see Section 8).

7. Data Security

We implement industry-standard technical and organizational security measures including SSL/TLS encryption for data in transit, access controls, and secure storage. However, no method of transmission over the Internet or electronic storage is 100% secure. While we use commercially reasonable safeguards, we cannot guarantee the absolute security of your data.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. This website and our services are not intended for individuals under 18.

9. Your Privacy Rights

Depending on your state of residence, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to certain legal exceptions.
• Opt-Out of Marketing: Unsubscribe from promotional emails via the link in any email, or by contacting us.
• Data Portability: Request your data in a portable, machine-readable format where technically feasible.
• Non-Discrimination: We will not discriminate against you for exercising any of these rights.

California Residents (CCPA/CPRA): You have the right to know, delete, and opt out of the sale of your personal information. Trupasko Services LLC does not sell personal information. To exercise your rights, contact us at the information below.

To submit a request, email us at support@nychiluxlimo.com with the subject line "Privacy Request." We will respond within 45 days.

10. Driver Information and Data Sharing

NYCHiLux Limo collects and processes driver-related personal information in order to operate our licensed transportation services and comply with New York State and New York City regulatory requirements.

a. Information Collected for Drivers

• DMV License and TLC License
• Social Security Number (SSN) for tax reporting (1099)
• Vehicle and insurance details
• Full legal name, contact information, and home address

b. Information Shared with Clients (Passengers)

To facilitate the safe and efficient completion of scheduled rides, we may share the following limited driver information with clients:

• Driver's first name
• Driver's contact phone number
• Vehicle details (make, model, year, color, and license plate number)
• TLC license number or vehicle medallion number (where applicable)

We do not share a driver's full address, SSN, financial information, or other sensitive personal data with passengers under any circumstances.

b. Information Shared with Regulatory and Government Authorities

In compliance with applicable federal, New York State, and New York City laws and regulations, driver information may be disclosed to the following authorities upon lawful request or as required for licensing and compliance purposes:

• Taxi and Limousine Commission (TLC) — including TLC license number, vehicle information, and driver identity
• New York State Department of Motor Vehicles (DMV) — vehicle registration and driving record information
• Black Car Fund — driver identification and earnings data required for surcharge compliance and workers' compensation coverage
• Law enforcement agencies — including federal, state, and local authorities when required by valid legal process (court order, subpoena, or government directive)
• New York State Department of Taxation and Finance / IRS — earnings and identity information for tax reporting obligations

Such disclosures may include, but are not limited to: full legal name, Social Security Number (SSN), email address, phone number, driver's license number, TLC license number, vehicle registration details, and compensation data.

c. Information Shared with Financial and Tax Professionals

To fulfill our payroll, tax reporting, and financial compliance obligations, driver information may be shared with authorized third-party professionals, including:

• Certified Public Accountants (CPAs) and accounting firms engaged by Trupasko Services LLC
• Payroll service providers for processing driver compensation
• Tax preparers for the issuance of IRS Form 1099-NEC and other required tax documents

Information shared for these purposes may include: full name, mailing address, SSN or EIN (Employer Identification Number), contact information, banking or payment details, and total earnings for the applicable tax year. All such third parties are contractually obligated to maintain confidentiality and use the information solely for the stated purpose.

d. Driver Rights Regarding Their Personal Data

Drivers employed or contracted by NYCHiLux Limo have the right to:

• Request access to the personal information we hold about them
• Request correction of inaccurate records
• Request a copy of data shared with third parties upon written request
• Be notified in the event of a data breach that affects their personal information, as required by the New York SHIELD Act (Stop Hacks and Improve Electronic Data Security Act)

To exercise any of these rights, drivers may contact us at support@nychiluxlimo.com.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, payment portals). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies. This policy applies solely to information collected by NYCHiLux Limo.

12. Changes to This Policy

This policy may be updated at any time. We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated "Last Updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: